NY Bagel Express Return & Refund Policy

Last updated: November 2, 2026

Returns & Exchanges

Because our bagels and other food products are perishable, NY Bagel Express does not accept returns or exchanges. Please do not ship any products back to us.

We do not offer refunds for change of mind, taste preferences, or ordering the wrong product.

Damaged, Incorrect, or Missing Items

We want your order to arrive fresh and ready to enjoy. Please inspect your shipment upon delivery and contact us promptly if your order arrives damaged, contains incorrect items, is missing items, or has a quality issue.

Email help@nybagelexpress.com with your order number, a description of the issue, and photos of the products and packaging, where applicable. Please retain the packaging until we have reviewed your request.

After reviewing the issue, we may offer a replacement, a partial refund, or a full refund, as appropriate. You will not need to return perishable products.

Cancellations & Order Changes

If you need to cancel or change your order, contact us as soon as possible at help@nybagelexpress.com. We cannot guarantee changes or cancellations once your order has entered preparation or shipped.

Refunds

If a refund is approved, we will notify you by email and issue it to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

If you have not received an approved refund, please contact us at help@nybagelexpress.com.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, incorrectly described, or undelivered products.

Contact Us

For order changes, cancellations, or issues with your delivery, contact:

NY Bagel Express
Email: help@nybagelexpress.com
Address: 111 Broadway, Amityville, NY 11701